How do I purchase tickets?
Tickets can be purchased in person from our website, via www.ticketquarter.co.uk, or via our box office on 0344 561 0622.
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Are any seats available for disabled customers?
There are 8 steps from Hope Street to enter the building. We currently have an application in process to have a lift installed, however there is not yet a date when this will be completed by. Once inside the building, everything is on one level and there are no further steps. There are accessible toilets. […]
Help! I haven’t received my tickets
All tickets are set out by email. If you haven’t received your tickets within 10 minutes of purchasing them, you may have inputed an incorrect email address or your tickets may be in your junk or spam folder. If your tickets are not in your junk or spam folder, please contact 0344 561 0622 or […]
What shows are coming up?
Click here for details of What’s On at the Theatre.
What are your opening times?
Our box office telephone line – 0344 561 0622 – is open from Monday – Saturday, 9am – 9pm and on Sundays and bank holidays from 10am – 4pm. The Box Office is closed on Christmas Day. You can also purchase tickets online 24/7 by clicking here. The theatre box office opens 30 minutes prior […]
Do you have any concessions?
This varies from how to show. If ticket concessions are available, these will usually be listed. Click here to buy tickets.
Can I cancel my tickets?
Ticket purchases are non-refundable. We cannot offer any kind of refund unless the event is cancelled or has considerable changes made to it, such as a change of date.
Is it safe to buy tickets online?
Our box office is managed by Ticket quarter which processes your card details over a secure Internet connection, making it completely safe to order tickets online. The connection between your browser and the Ticket quarter web server is protected with SSL (Secure Socket Layer), which creates a connection over which financial details can be safely […]
How will I get my tickets?
We dispatch all tickets via email. If you haven’t received your tickets, please check your junk mail or spam folder. Please also check the email address that you have inputed when purchasing your ticket. If you have any queries regarding your ticket purchase, please contact us on 0344 561 0622 or by emailing the Ticket […]
Why have I been charged a booking fee?
All ticket sales through Ticket Quarter are subject to a booking fee. A booking fee is added to tickets to cover the cost of providing a box office service in addition to covering the provision of a contact centre, and the investment required to provide the ticketing software, call centre technology and on-line ticketing provision. […]
Tickets are sold by The Hope Street Theatre as agent for the organisation responsible for the Event (the “Event Promoter”). Details of the identity of the Event Promoter are made available on the front of the ticket where possible, otherwise details are available upon request from the box office. © 2023 The Hope Street Theatre