Plan with confidence.
We aim to give every visitor the best possible experience of the theatre. Here is the practical information to help you decide whether the venue meets your needs.
There are eight steps from the pavement into the building and there is currently no step-free entrance. Please contact the theatre before booking if stairs present a barrier, so we can talk through any options.
Inside the building
Once inside, everything is on one level with no further steps, and there are accessible toilets. Most productions have unreserved seating; Rapunzel has allocated seats. If you need extra room, a particular seat or any support, let the Front of House team know when you arrive and they will help.
Hearing and assistance dogs
There is no hearing loop in the auditorium. If you would like to bring an assistance dog, please contact the box office before booking.
Access bookings
To make sure the right tickets reach the right people, we ask all access bookers to provide a Nimbus registration number to qualify for accessible tickets or discounts available at the time of booking. Speak to Ticket Quarter about the requirements for your chosen performance.
Call the box office ↗Relaxed performances
Relaxed performances are designed for anyone who would benefit from a more relaxed environment, including people with an Autism Spectrum Condition, a learning disability, or sensory and communication differences. We offer several relaxed performances during the pantomime season.
BSL-interpreted performances
A BSL interpreter gives a sign interpretation of everything sung or spoken on stage. From time to time we offer BSL-interpreted performances. Please check with the box office before booking.
Getting here
Directions by train, bus and taxi, and the nearest car parks, are on our visit page.