TERMS AND CONDITIONS OF SALE INTERPRETATION AND INCORPORATION
These Terms and Conditions of Sale should be read in conjunction with any Event Promoter terms, conditions and regulations, copies of which are available on request from the Event Promoter.
Tickets are issued on behalf of the organisation responsible for the performance or event to which it relates (the “Event”). Person(s) attending the Event (the “Customer(s)”) should note that tickets for Events are sold by Ticket Quarter, a trading division of The ACC Liverpool Group Ltd, a company incorporated in England with registered number 5204033 (VAT number 902 5534 7) and having its registered office at Kings Dock, Liverpool Waterfront, L3 4FP (“Ticket Quarter”) as agent for the organisation responsible for the Event (the “Event Promoter”).
Events will be held at the Venue described in the description for the Event (“Venue”). Details of the identity of the Event Promoter are made available on the front of the ticket where possible; otherwise details are available on request from Ticket Quarter, located at Arena and Convention Centre Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP or in the description for that Event.
1 – Ticket Quarter will not be responsible for any ticket that is lost, stolen or destroyed and tickets cannot be replaced.
2 – Customers are advised to check their tickets upon receipt as mistakes cannot always be rectified. Customer should contact Ticket Quarter immediately upon receipt if there is a mistake.
3 – A ticket is valid for one admission for the Event only. Removal of the stub invalidates the ticket.
4 – Ticket Quarter reserve the right to provide alternative tickets at the Event should the staging of the Event so require e.g. due to unavoidable seating changes.
RETURNS AND REFUND
5 – Tickets cannot be returned to Ticket Quarter after purchase, unless the Event is cancelled, or Ticket Protection has been purchased at the time of sale, or the Customer is instructed to do so by Ticket Quarter on the basis that Ticket Quarter is acting as a disclosed agent on behalf of the Event Promoter.
6 – Refunds for cancelled Events will only be given by Ticket Quarter under the instruction of the Event Promoter, and will only be given once Ticket Quarter is in receipt of such funds from the Event Promoter.
7 – Where such a refund is sought, the Customer must bring this to the attention of Ticket Quarter as soon as possible upon becoming aware of the change. In order to claim your refund, please return your ticket to Ticket Quarter with proof of purchase.
8 – These terms and conditions do not and shall not affect the Customer’s statutory rights.
PRICE AND PAYMENT
9 – The price of the ticket shall be the price set at the time the Customer’s order is accepted by Ticket Quarter.
10 – No order will be accepted until Ticket Quarter receives full payment.
11 – Tickets may be restricted to a maximum number.
12 – Tickets are sent via email.
13 – For tickets returned to Ticket Quarter as “addressee unknown”, Ticket Quarter and/or the Event Promoter reserves the right to cancel the order.
14 – Standing tickets will be sent via Secure Mail and must be signed for unless the Customer has chosen to collect from the venue box office.
15 – If the Customer’s ticket is not being held by Ticket Quarter, and the Customer has not received their ticket from Ticket Quarter 72 hours prior to the event, the Customer should contact Ticket Quarter direct.
CHANGE TO EVENT
16 – The Event Promoter and/or Ticket Quarter reserve the right to make alterations to the published Event programme where reasonably necessary.
17 – The tickets purchased are for Customer’s own personal use and may not be transferred or resold to any other person or body under any circumstances or used as part of any promotion or competition or for commercial gain. Where there has been any resale or attempted resale of any tickets (or other breach of this term), Ticket Quarter reserves the right to cancel the relevant tickets with immediate effect and refuse admission to Customers using that ticket.
18 – Ticket Quarter reserves the right to cancel any ticket purchased by Customers who Ticket Quarter reasonably believes to be associated with any ticket broker or tout.
19 – Where an Event is cancelled or re-scheduled, Ticket Quarter will use reasonable endeavours to notify the Customer using the details provided at the time of order. Ticket Quarter does not guarantee that the Customer will be informed of such cancellation before the date of the Event.
20 – Tickets will usually remain valid and refund requests will usually be accepted up until 1 week prior to the revised date, or 3 days after notification of the change (whichever is the later) unless otherwise notified, as instructed by the Event Promoter. In the event of a date change at short notice (within 1 week of the Event) Ticket Quarter as agent for the Event Promoter will use reasonable endeavours to notify Customers who purchased tickets from Ticket Quarter of the conditions that apply and if these are not acceptable, offer a refund as instructed by the Event Promoter.
21 – Please check before travelling that an Event has not been cancelled or rescheduled.
22 – Each Event may be subject to specific entry restrictions or requirements dependant on the Venue. Customers are advised to check the details of each Event before attending.
23 – The management and/or party appointed by Ticket Quarter (the “Management”) reserves the right to refuse entry to an Event in reasonable circumstances, including but not limited to health and safety, licensing reasons or where a ticket is void.
24 – Subject to the discretion of the Event Promoter or Ticket Quarter, no refunds or compensation of any kind will be offered to Customers who are refused entry or removed from the Venue.
25 – For certain Events, the original purchaser may be asked to present the actual credit/debit card used for the purchase along with their tickets and receipt in order to gain entry to the Venue. Failure to present the valid card and receipt may cause Customers to be refused entry to the Event. No name changes or letters of authorisation will be accepted under any circumstances.
26 – Certain Events may be subject to age restrictions. Customers are advised to check the details for the Event prior to purchasing any tickets.
27 – Restrictions may be in place in the performance section of the Venue.
28 – Certain Events may be subject to food and drink restrictions. Customers are advised to check the details for the Event prior to attending the Venue.
29 – Certain Events may be subject to restrictions in respect of cameras, video or audio recording equipment. Customers are advised to check the details for the Event prior to attending the Venue.
30 – Subject to the nature of the event and ticket type, Customers who either leave during an Event or arrive after an Event has started will only be granted admission or readmission to the Event at the discretion of the Management.
31 – If a Customer experiences any problems with their seating or enjoyment prior to or during the Event, the Customer must inform Venue staff immediately as issues cannot always be resolved after the Event.
32 – Customers should check the Venue or Event website for details of the sale of any official merchandise.
33 – In respect of events where animals are permitted, animals will not require tickets but may have to be registered (with the exception of assistance dogs). Customers are advised to check the details of the Event prior to attending the Venue.
34 – All property brought on to the Venue is brought at the Customer’s risk and neither Ticket Quarter nor the Venue shall not in any way be responsible for any theft, loss or other damage in respect of such property.
35 – Neither Ticket Quarter nor the Venue nor the Event Promoter will be responsible for any loss, damage, death or injury howsoever caused (other than death or personal injury resulting from the negligence of Ticket Quarter or the Event Promoter) unless Ticket Quarter and/or the Venue and/or the Event Promoter has breached its legal obligations and such loss or damage is a direct and reasonably foreseeable result of such breach.
36 – Subject to the foregoing, with regard to personal property brought to the Venue, the liability of the relevant party shall be limited to the reasonable cost of either repairing or replacing such personal property, subject to fair wear and tear.
37 – Please note that loud music or noise can damage hearing and Customers who attend the Event do so at their own risk.
38 – Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged are at the Customer’s own risk.
39 – Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set out under “Returns and Refunds”.
40 – Customer details are managed in accordance with Ticket Quarter’s data protection policy a copy of which can be obtained from Ticket Quarter at its registered office or at www.accliverpool.com.
41 – The Customer acknowledges that filming and recording authorised by Ticket Quarter or the Venue may be carried out by the Event Promoter from time to time. The Customer consents to being included in such films and recordings and the use, reproduction, storage, distribution and broadcasting of such films and recordings (including any copies made) by Ticket Quarter and/or the Venue without payment or notice.
42 – If the Customer has any complaint they should contact the Event Promotor but may contact Ticket Quarter in the first instance for further information.
43 – The laws of England and Wales will apply to these Conditions of Sale and the courts of England and Wales will have exclusive jurisdiction.